Privacy Policy
This Privacy Policy explains how YOUKAY FASHION ("we", "us", "our") collects, uses, and protects your personal information when you use our website and place orders with us.
Information We Collect
- Account & contact details: name, mobile number, email address.
- Order & shipping information: delivery address, city, state, pincode, order history.
- Payment information: processed securely by our payment gateway partner — we do not store your card, UPI, or net-banking credentials on our servers.
- Usage data: pages viewed, products browsed, and cart activity, used to improve your shopping experience.
How We Use Your Information
- To process and deliver your orders, and communicate order/shipping updates.
- To provide customer support and respond to your queries.
- To manage your wallet balance, rewards, coupons, and returns/refunds.
- To send you offers, new arrivals, and newsletters — only if you have subscribed, and you can unsubscribe at any time.
- To improve our products, website, and overall shopping experience.
How We Protect Your Information
We use industry-standard security practices, including encrypted connections (HTTPS) and access-controlled systems, to protect your personal data from unauthorized access, alteration, or disclosure. Payment details are handled entirely by our PCI-DSS compliant payment gateway partner and are never stored on our own servers.
Sharing of Information
We do not sell your personal information. We only share the minimum necessary data with trusted third parties who help us operate our business — such as courier partners (for delivery) and payment gateways (for processing payments) — solely for the purpose of fulfilling your order.
Your Choices
- You can view and update your profile and saved addresses anytime from My Account.
- You can unsubscribe from marketing emails/newsletters at any time.
- You may request deletion of your account and associated personal data by contacting us via the Contact Us page.
Cookies
We use cookies and similar technologies to keep you logged in, remember your cart, and understand how our site is used, so we can improve it over time.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out via our Contact Us page or email us at support@youkayfashion.com.